Terms of Service

1. Operator Information

The Game is operated by:

Operator: Islet Tech Co., Limited
Registered address: Room 12, 15/F, Core45, 43-45 Tsun Yip Street, Kwun Tong, Hong Kong 999077
Email: help@catrio3.com
Telephone: +852 8024 1569

Additional contact details, customer support information, and consumer-facing disclosures may be provided in the Game, on our website, at checkout, or in our policies.

2. Related Policies

These Terms incorporate by reference our:

• Privacy Policy;
• Refund Policy;
• any purchase terms shown at checkout;
• any game rules, event rules, or promotional rules displayed in the Game.

If there is a conflict between these Terms and any mandatory consumer-protection rule that applies to you, the mandatory rule will prevail.

3. Definitions

“Account” means the personal account you register or use to play the Game.

“Coins” means the Game’s virtual in-game currency.

“Game” means Trio, a match-3 puzzle game, including its related features, updates, websites, cloud save, synchronisation features, and support services.

“Items” means in-game consumables, features, or benefits obtained with Coins, such as revives, extra moves, boosters, or similar gameplay features.

“Operator” means Islet Tech Co., Limited, the provider of the Game.

“User”, “you”, or “your” means any person who accesses or uses the Game.

4. Eligibility, Minors, and Parental Consent

You may use the Game only if you have the legal capacity required under applicable law.

If you are under the age of majority in your country, you may use the Game only with the consent and supervision of a parent or legal guardian. If you are a parent or legal guardian and you allow a minor to use the Game, you are responsible for supervising that minor’s use of the Game, including any purchases, account activity, and compliance with these Terms.

If you are under 14 years old, you may use the Game and make purchases only through or with the involvement of your parent or legal guardian where required by applicable law. If you are between 14 and 18 years old, you may need parental or legal guardian consent for purchases or other legally significant actions unless applicable law allows you to act independently.

The Game’s age rating may be displayed in the applicable app store, on our website, or within the Game. Parents and guardians should review the Game, purchase mechanics, and device-level parental controls before allowing minors to play.

5. Account Registration and Security

You may need an Account to use certain Game features, including cloud save, progress synchronisation, purchases, and customer support.

You agree to:

• provide accurate and current registration information;
• use a valid email address;
• keep your password and login credentials confidential;
• promptly notify us if you suspect unauthorised access to your Account;
• remain responsible for activity under your Account, except where unauthorised activity is caused by our fault or by circumstances for which you are not legally responsible.

You may hold only one Account per person unless we expressly allow otherwise.

6. The Service

The service consists of the Game, related online features, cloud save, progress synchronisation, customer support, and any other features we make available from time to time.

The Game is provided for personal entertainment use. We may add, modify, suspend, or discontinue features of the Game, including levels, events, rewards, gameplay mechanics, Coins, Items, and online features, to the extent permitted by applicable law.

We will use reasonable efforts to maintain the availability and proper operation of the Game, but we do not guarantee that the Game will be uninterrupted, error-free, or available on every device, operating system, country, network, or payment method.

7. Coins, Items, and Payments

Coins are virtual in-game currency used only inside the Game. You may purchase Coins with real money through our web checkout or other purchase flows made available by us.

Payments may be processed by a third-party payment provider. The payment provider may apply its own terms, privacy policy, fraud checks, exchange rates, taxes, payment limits, and payment-method rules.

Before you confirm a purchase, we or the payment provider will show the relevant purchase information, which may include the Coin package, price, currency, taxes or fees if applicable, payment method, and other checkout details.

Coins are credited to your Account only after the payment provider confirms successful payment. If Coins are not credited due to a technical issue, payment failure, duplicate charge, or other error, you should contact us at help@catrio3.com or through customer support.

Items are not sold directly for money. Items are obtained only by spending Coins inside the Game.

8. Virtual Currency — Limited Licence and No Monetary Value

Coins and Items are a limited, personal, revocable, non-exclusive, non-transferable licence to access and use certain Game features.

Coins and Items:

• have no monetary value outside the Game;
• are not electronic money, securities, stored value, or a payment instrument;
• cannot be exchanged for cash;
• cannot be sold, transferred, gifted, traded, rented, pledged, or exchanged outside the Game;
• do not give you ownership of any part of the Game or any intellectual property rights.

You do not own Coins or Items. You receive only a limited licence to use them in the Game according to these Terms.

Paid Coins will not expire solely because of inactivity unless we clearly disclose a different rule at the time of purchase or unless required or permitted by applicable law. Free, bonus, promotional, test, or event Coins may expire or be removed according to the rules of the relevant promotion, event, or feature.

9. Refunds and Consumer Rights

Purchases of Coins are generally final once payment is confirmed and Coins are credited to your Account, except as set out in our Refund Policy or as required by applicable law.

You may be eligible for a refund, correction, or re-credit if:

• Coins were not delivered after a successful payment;
• you were charged more than once for the same purchase due to a technical error;
• the purchase was unauthorised and you are not legally responsible for it;
• the Game or purchase has a defect that gives you a mandatory refund right under applicable law;
• our Refund Policy or applicable law otherwise requires a refund.

Once Coins have been credited and you use them to obtain Items, the relevant Game feature may be treated as delivered or consumed to the extent permitted by applicable law.

Nothing in these Terms or in our Refund Policy limits your mandatory consumer rights, including rights that may apply to Russian consumers. Where applicable law requires a specific response or refund period, we will comply with that mandatory period.

10. Acceptable Use

You agree not to:

• cheat, manipulate gameplay, or use unfair methods to gain advantage;
• use bots, scripts, emulators, automation tools, packet editors, modified clients, exploits, or unauthorised software;
• exploit bugs, vulnerabilities, payment errors, or server errors;
• reverse engineer, decompile, disassemble, modify, tamper with, or attempt to extract source code from the Game, except where applicable law expressly allows it;
• interfere with the Game, servers, security systems, payment systems, or other users;
• engage in fraud, chargeback abuse, payment abuse, or knowingly use unauthorised payment methods;
• buy, sell, transfer, trade, rent, or share Accounts, Coins, or Items outside the Game;
• impersonate another person or misrepresent your identity;
• use offensive, unlawful, misleading, or infringing names, messages, or support communications;
• use the Game for commercial purposes without our written permission;
• violate applicable law or third-party rights.

We may investigate suspected violations and take action as permitted by applicable law, including warnings, removal of improper benefits, temporary suspension, permanent termination, restriction of purchases, or refusal of support.

11. User Names, Support Messages, and User Communications

The Game may allow you to submit account names, support requests, feedback, bug reports, or other communications.

You must not submit content that is unlawful, harmful to minors, abusive, threatening, defamatory, obscene, discriminatory, fraudulent, infringing, or otherwise inappropriate.

You grant us a non-exclusive, worldwide, royalty-free licence to use your feedback, bug reports, suggestions, and support communications for the purpose of operating, improving, securing, and supporting the Game. This does not affect your personal data rights under our Privacy Policy or applicable law.

12. Ownership and Intellectual Property

The Game, including its artwork, audio, characters, gameplay design, levels, user interface, text, code, databases, logos, visual assets, and other content, is owned by the Operator or its licensors and is protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and play the Game for your own non-commercial entertainment.

No rights are granted except as expressly stated in these Terms. Coins, Items, progress, rewards, and Account access do not transfer any intellectual property rights to you.

13. Third-Party Services

The Game may rely on third-party services, including payment gateways, hosting providers, analytics providers, app stores, customer support tools, anti-fraud systems, cloud services, and device platforms.

Third-party services may be governed by their own terms and privacy policies. We do not control third-party services and are not responsible for their actions or omissions, except where applicable law makes us responsible.

Some Game features or payment methods may be unavailable if a third-party service is unavailable, restricted, blocked, or no longer supported.

14. Privacy and Personal Data

Our collection and use of personal data are described in our Privacy Policy.

If we directly offer the Game to users in the Russian Federation and collect personal data of Russian citizens through the Game or our website, we will process such personal data in accordance with applicable Russian personal data requirements to the extent they apply, including requirements relating to lawful processing, separate consent where required, security measures, user rights, and localisation of certain personal data databases.

You should review our Privacy Policy before using the Game or creating an Account.

15. Marketing Communications

We may send you service-related messages about your Account, security, purchases, support, or important Game changes.

We will send marketing emails, SMS, push notifications, or similar promotional messages only where we have the consent required by applicable law. You may withdraw marketing consent or opt out of promotional messages using the unsubscribe method provided in the message or by contacting us.

Withdrawing marketing consent does not affect service-related messages that are necessary for Account, security, payment, or legal purposes.

16. Suspension and Termination

We may suspend or terminate your Account or restrict your access to the Game if:

• you breach these Terms;
• you engage in cheating, fraud, payment abuse, or unlawful conduct;
• your Account creates security, legal, operational, or payment risk;
• we are required to do so by law, regulator request, court order, payment-provider rule, or platform rule;
• the Game or relevant feature is discontinued.

Where reasonable and legally permitted, we may notify you of the reason for suspension or termination and give you an opportunity to contact support.

You may stop using the Game at any time. You may also request Account deletion where this is supported and where we are not required to retain information for legal, security, anti-fraud, accounting, or dispute-resolution purposes.

On termination for cause, Coins, Items, progress, and rewards associated with your Account may be forfeited to the extent permitted by applicable law. Mandatory consumer rights that cannot be waived remain unaffected.

17. Disclaimers

To the maximum extent permitted by applicable law, the Game is provided on an “as is” and “as available” basis.

We do not guarantee that:

• the Game will always be available or uninterrupted;
• all errors will be corrected;
• the Game will be compatible with every device, operating system, network, or region;
• cloud save or progress synchronisation will always be available;
• gameplay outcomes, rewards, events, or difficulty levels will remain unchanged.

Nothing in this section excludes warranties, remedies, or liability that cannot be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, loss of goodwill, loss of gameplay progress, or loss of virtual items.

To the maximum extent permitted by applicable law, our total liability arising out of or relating to the Game, Coins, Items, or these Terms will not exceed the greater of:

1. the amount you paid to us for Coins during the three months before the event giving rise to the claim; or
2. the minimum amount that applicable mandatory law requires.

These limitations do not apply to liability that cannot be limited or excluded under applicable law, including mandatory consumer rights.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Operator and its officers, employees, contractors, and agents from claims, losses, liabilities, damages, costs, and expenses arising from:

• your misuse of the Game;
• your breach of these Terms;
• your fraud, cheating, payment abuse, or unlawful conduct;
• your infringement of third-party rights.

This section applies only to the extent permitted by applicable law and does not limit non-waivable consumer protections.

20. Changes to the Game

We may update, patch, balance, modify, suspend, or discontinue the Game or any feature, including levels, events, rewards, Coins, Items, prices, gameplay mechanics, and technical requirements.

If we make a material change that materially affects your paid Coins or mandatory consumer rights, we will provide notice by reasonable means where required by applicable law.

21. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will notify you by reasonable means, such as within the Game, on our website, at login, or by email. The updated Terms will take effect on the date stated in the notice or in the updated Terms.

Your continued use of the Game after the effective date of updated Terms constitutes acceptance of the updated Terms, unless applicable law requires a different form of acceptance.

If you do not agree to updated Terms, you must stop using the Game.

22. Complaints and Customer Support

If you have a complaint about the Game, Coins, Items, payments, these Terms, or your Account, you may contact us at:

Email: help@catrio3.com
Telephone: +852 8024 1569

Please include your Account email, purchase reference if applicable, device type, description of the issue, and any screenshots or receipts that may help us investigate.

We will review complaints within a reasonable time. Where applicable law requires a specific response, correction, refund, or claim-handling period, we will comply with that mandatory period.

23. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict-of-laws rules.

For users who are not consumers, the courts of Hong Kong will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Game.

For consumers, including consumers located in the Russian Federation, this governing law and jurisdiction clause does not limit any mandatory consumer-protection rights, mandatory remedies, or rights to bring claims before competent courts where such rights cannot be waived under applicable law.

Before starting formal proceedings, we encourage you to contact us so that we can try to resolve the matter informally.

24. Assignment

You may not assign or transfer your Account, Coins, Items, or rights under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, sale of assets, transfer of the Game, or by operation of law, provided that such transfer does not reduce your mandatory consumer rights.

25. Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, that part will be interpreted or limited to the minimum extent necessary, and the remaining parts will remain in effect.

26. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, checkout terms, and any additional rules displayed in the Game, form the entire agreement between you and the Operator regarding the Game.

27. Contact and Entity Details

Operator: Islet Tech Co., Limited
Registered address: Room 12, 15/F, Core45, 43-45 Tsun Yip Street, Kwun Tong, Hong Kong 999077
Legal email: help@catrio3.com
Telephone: +852 8024 1569